You Can Improve Your Workflow While Improving Citizen Service!

Local governments serve many diverse roles for their community and are constantly challenged with the duty of doing so efficiently. Citizens look to their local government as a source of information and service support across a wide range of needs. The volume and assortment of daily citizen request can take a toll on staff. Some examples of these request include Request for information, such as Freedom of Information Concerned citizens reporting potholes or powerlines down Citizens reporting sidewalk repair needed or high grass Request for block parties, streets closed Reports of building code violations Business or zoning inquiries Tree maintenance Water service request It requires a significant amount of time to manually navigate through these citizen request and in turn direct to the correct internal employees. These requests can quickly become cumbersome to manage, resolve and track. Without a good system in place turnaround time is prolonged and staff time [...]

Get The Right Tools To Efficiently Manage Your Parks And Recreation Needs.

Today there is no need to overwhelm your staff with the task of trying to manually keep up with everchanging events, schedules and registrations. There is no need for the endless amounts of tedious manual forms. E-Gov’s ParksLink is a simple online solution that can be seamlessly integrated into your current website. You won’t need additional software or hardware; our solutions are hosted applications that can be integrated by just adding a link to your current website. Get better control of recreational programs and increase revenues Provide more self-service options for citizens House comprehensive information/forms in a universal organized location Save staff time while providing better service to citizens Attractively display Parks and Facilities in your community ParksLink provides robust tools, easy to use for both citizens and staff. Simplify event/class registrations and payments Today citizens expect online communication. This means your website needs to be current in providing 24/7 self-service [...]

E-Gov Link’s Voice Integration Service

Embrace the latest technology and give citizens the service they’re counting on. Digital assistants such as Amazon’s Alexa and Google Assistant have launched a technology trend that’s becoming a staple for the way people look for information and service. E-Gov link now has a skill for Amazon’s Alexa and an action for Google Assistant. Local governments can take advantage of this technology and provide hands free 24/7 service to citizens, while saving staff time! Here are some ways local governments are benefiting from voice integration service: Citizens can interact with City Hall any time of day in the comfort of their home, just by asking Alexa or Google to open E-Gov and tap into information they seek:            *Updates on Local Events            *Access to Report Concerns            *Updates on Community Issues  Can be used as a digital assistant [...]

Boost Your Local Economy With A Mobile App

Have you considered the possibilities of economic opportunity through a mobile app?   Promote local businesses Create job portals beneficial for seekers and employers Connect your residents to economic opportunity Promote tourism Promote local events Publish property listings Over 60% of adults own a smartphone. More and more residents use a smartphone as their first “go-to” for current information. This opens the door for endless opportunities to promote your local economy and connect residents to services they are seeking. Since smart phones allow for location based information, you can provide highly personalized information to residents in real time, anytime.  Promote Local Businesses Highlight local places in your community from shops to restaurants to points of interest. Provide descriptions, photos and even directions with distance included. Create Job Portals Both job seekers and employers will benefit from publishing local employment opportunities through a mobile app. Get the word out about available positions [...]

Keep Your Website Tuned-Up For Maximum Performance

Since your website is your online communication hub and “store-front”, it’s imperative to keep it running with maximum effectiveness! Don’t leave residents in the dark struggling with dreaded broken links and rusty content layout. If your answer is yes to any of these concerns, don’t wait you may be overdue for a website tune-up: An affordable website tune-up ensures your website is meeting the goals of your community. Has it been over a year since your last website review? Worried your website has pit falls and danger zones? Avoiding those “update now” buttons? Running into glitches you haven’t had time to iron out? Need to improve or implement your Social Media outreach? Wondering if you are getting the most out of your website? Wondering if residents are finding the information they need? Worried Staff is struggling to keep updates current? We recommend a website tune-up once a year to ensure [...]

10 Reasons Why WordPress Is A Powerhouse CMS

We believe there is only one Content Management System that merits consideration in 2018 for municipalities: WordPress! Website creators in 2018 would need to look for a really good reason NOT to consider WordPress as their top choice for Content Management! More municipalities chose the WordPress platform than any other CMS in 2017, and the lead is growing every year. If you're not on board with WordPress it's likely you will be paying for a brand-new website in 4 years, or less! WordPress opens up a world of possibilities for your website. Consider the reasons below and see how WordPress can be a Powerhouse for your organization.  There’s an App Plug-in for that! WordPress has 50,000 Plug-ins to offer that extend the possibilities of your website. Just as apps make phones “smart”, Plug-ins make your website “smart”!  This allows you to provide better service to your citizens! And means increased [...]

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