Embrace the latest technology and give citizens the service they’re counting on.

Digital assistants such as Amazon’s Alexa and Google Assistant have launched a technology trend that’s becoming a staple for the way people look for information and service.

E-Gov link now has a skill for Amazon’s Alexa and an action for Google Assistant. Local governments can take advantage of this technology and provide hands free 24/7 service to citizens, while saving staff time!

Here are some ways local governments are benefiting from voice integration service:

  • Citizens can interact with City Hall any time of day in the comfort of their home, just by asking Alexa or Google to open E-Gov and tap into information they seek:

           *Updates on Local Events
           *Access to Report Concerns
           *Updates on Community Issues

  •  Can be used as a digital assistant in the office, equipped with a wealth of hands free information for staff and visitors 
  • Save staff time in helping eliminate daily, mundane phone inquiries 
  • Staff and citizens can access sought out information while on the go through Google Assistant on mobile devices 
  • Create a buzz and engage with your community using cutting-edge technology 
  • Build trust with your community in providing 24/7 easy access to the information they want 
  • Stay current on what information citizens are searching

Here are some examples illustrating the types of questions

E-Gov Link’s voice integration can answer instantly at the citizens prompt: 

  • Can you report tall grass at 625 Maple Street?
  • Can you report a pot hole at the corner of 9th and Liberty Street?
  • Where do I vote?
  • How do I file a private complaint?
  • What is our branch Library’s phone number?
  • Who are the town council members?
  • When is the next council meeting?
  • When is my property tax bill due?
  • What are the Trick or Treat hours this year?
  • Can you reserve the township lodge hall for me on October 28th?
  • Can you report a traffic light out at the corner of Main and 1st street?
  • Are the soccer games rained out?
  • What events are happening in our Township this weekend?
  • Do I need a permit for a new deck?
  • Where is the Farmers Market?
  • When will you plow my street?
  • Where do I obtain a marriage license?
  • How long will Lake Street be closed?

Here’s some feedback we have received about E-Gov Link’s Voice Integration Service:

  • Our staff thought it was pretty cool!
  • This is the future!
  • Our FAQ’s now benefit website users and Alexa users!
  • Having the ability to view queries is a great way for the city to see what information people are searching
  • It will be an extremely helpful tool for any user!

Don’t be left behind! Embrace voice integration technology today and be on the forefront as this technology inevitably becomes a means of communication your citizens will rely upon for daily interactions.

E-Gov Link helps local governments get the most out of their technology investment. We are always looking for ways to help improve citizen service and save staff time.

 

E-Gov Link is more than just a website design & development provider, we partner with you to Build a Stronger Link to Your Community!

 

Create a more user-friendly experience
Provide residents more self-service options
Save staff time and increase productivity

Sales@egovlink.com
513-591-7363

 

Download a printable version here.

By |2018-09-28T22:11:09+00:00December 7th, 2017|Blog|
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