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- Public or internal staff can report code violations online at any time.
- Specific forms can be customized to be sure that all needed information is collected.
- If email address provided, report submitter gets email confirmation and status update emails. They can also access activity and current status of complaint by using a tracking number.
- Email alerts are automatically sent to appropriate internal staff for each new request. Email has a link to admin site to allow them to record follow-up activities, reassign responsibility, or change complaint status.
- Internal-only fields allow staff to follow pre-defined path to problem resolution, which can be different for different request types.
- Staff can send predefined form letters or form emails to property owners and others.
- Staff can attach pictures, etc., to the complaint. Allows for paperless system.
- All information stored in online database for searching and management reporting.
- Send form letters (or emails) from the Citizen Request module back to requestors
- Includes form editor tool to create and update form letter templates
- Supports any number of different form letter templates
- Form letters can automatically merge information from request
- User can add other information to form letter
- Admin can upload files attached to Action Line item
- Clickable links are added to action line items to open attachments
- No limit to number of attachments
- Fields can be defined that would not appear on the public form
- These would be filled in through Admin access
- Fields can be used in form letters
- Use for permits and other areas where admin section of form is needed
- Create specific sub-status types under each major status
- Select items by sub-status as well as status
- Create database of code sections contain section number and detailed text
- Select sections by number for a specific violation
- Create form letters containing code section numbers and detailed text
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