Local governments serve many diverse roles for their community and are constantly challenged with the duty of doing so efficiently. Citizens look to their local government as a source of information and service support across a wide range of needs. The volume and assortment of daily citizen request can take a toll on staff. Some examples of these request include Request for information, such as Freedom of Information Concerned citizens reporting potholes or powerlines down Citizens reporting sidewalk repair needed or high grass Request for block parties, streets closed Reports of building code violations Business or zoning inquiries Tree maintenance Water service request It requires a significant amount of time to manually navigate through these citizen request and in turn direct to the correct internal employees. These requests can quickly become cumbersome to manage, resolve and track. Without a good system in place turnaround time is prolonged and staff time [...]
Today there is no need to overwhelm your staff with the task of trying to manually keep up with everchanging events, schedules and registrations. There is no need for the endless amounts of tedious manual forms. E-Gov’s ParksLink is a simple online solution that can be seamlessly integrated into your current website. You won’t need additional software or hardware; our solutions are hosted applications that can be integrated by just adding a link to your current website. ParksLink provides robust tools, easy to use for both citizens and staff.
Digital assistants such as Amazon’s Alexa and Google Assistant have launched a technology trend that’s becoming a staple for the way people look for information and service. E-Gov link now has a skill for Amazon’s Alexa and an action for Google Assistant. Local governments can take advantage of this technology and provide hands free 24/7 service to citizens, while saving staff time! Learn how local governments are benefiting from voice integration service:
Over 60% of adults own a smartphone. More and more residents use a smartphone as their first “go-to” for current information. This opens the door for endless opportunities to promote your local economy and connect residents to services they are seeking. Since smart phones allow for location based information, you can provide highly personalized information to residents in real time, anytime. Have you considered the possibilities of economic opportunity through a mobile app?
Since your website is your online communication hub and “store-front”, it’s imperative to keep it running with maximum effectiveness! Don’t leave residents in the dark struggling with dreaded broken links and rusty content layout. If your answer is yes to any of these concerns, don’t wait you may be overdue for a website tune-up: An affordable website tune-up ensures your website is meeting the goals of your community. Has it been over a year since your last website review? Worried your website has pit falls and danger zones? Avoiding those “update now” buttons? Running into glitches you haven’t had time to iron out? Need to improve or implement your Social Media outreach? Wondering if you are getting the most out of your website? Wondering if residents are finding the information they need? Worried Staff is struggling to keep updates current? We recommend a website tune-up once a year to ensure [...]
We believe there is only one Content Management System that merits consideration in 2018 for municipalities: WordPress! Website creators in 2018 would need to look for a really good reason NOT to consider WordPress as their top choice for Content Management! More municipalities chose the WordPress platform than any other CMS in 2017, and the lead is growing every year. If you're not on board with WordPress it's likely you will be paying for a brand-new website in 4 years, or less! WordPress opens up a world of possibilities for your website. Consider the reasons below and see how WordPress can be a Powerhouse for your organization. There’s an App Plug-in for that! WordPress has 50,000 Plug-ins to offer that extend the possibilities of your website. Just as apps make phones “smart”, Plug-ins make your website “smart”! This allows you to provide better service to your citizens! And means increased [...]