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Citizen Request Management (CRM)
Voice Integration Service
Streamline your Building & Construction Permitting Approval Process with Application Software for anything requiring a Permit
Select permit from list of available types
Select contacts from existing database or add others. Contact types include Applicant, Owner, Architect (if applicable), Contractor (contractor info includes certifications)
Enter specifications (based on permit type). Includes information needed for fee calculations, reviews and inspections
Upload plans and other documents to store on System
System will set reviews needed, based on permit type. City can add others.
System will alert reviewers that a new permit request has been received that will need their attention
Reviewers can record comments (internal and external) and review status into system and indicate if added reviews are needed
Review status viewable online
System will set inspections needed, based on permit type. City can add others.
City can enter inspection requests into system and schedule
System will alert inspectors when a new inspection has been scheduled that will need their attention. They can print list of their inspections (or all inspections) scheduled
Inspectors can record comments (internal and external) and inspection status into system and indicate if added inspections are needed
Inspection status viewable online
Compute and Collect Fees
System will automatically calculate fees (including upfront fees), based on information provided combined with stored data and formulas
City can record fee payments
Print Permits, Certificates, and Reports
System can print out permits and other documents
When final inspection is passed and all fees are collected, system can print Certificates of Completion and Occupancy.
Authorized users can view or print reports
Application hosted by E-Gov Link, so no added hardware or software is needed, just PCs with Internet access
City can manage users and access rights of each user using simple interface screen
The public view of the Application incorporates the City’s banner and colors
The City can add links from its website to the public view of the Application
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Improve Citizen Service And Save Staff Time With PermitsLink!
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