CRM gives your residents and local businesses an easy way to use the Internet to make suggestions, request information, and request action any time of day or night. The right person on your staff will be notified by email, so they can follow-up promptly on each request. It can be used for service requests, government records requests, employee applications, and communications to officials. Provides complete internal request management system for tracking and reporting. Staff can use to record phone requests or internal requests as well.
• Tracks communication from the public through any means they choose to communicate with the Government (over-the-counter, by phone, via fax, email, through the Government website, etc).
• Staff can print work orders, record follow-up activities, reassign responsibility, or change complaint status.
• Specific forms dedicated to different kinds of requests to insure the public/staff knows what information is needed for prompt action to be taken on the request.
• Confirms via email to the public that the request has been received by the Government, and how the individual can check the status of their request on the Government website.