Municipal websites, at the very least, need to be inviting and easy to navigate. The best websites for local government, however, are those that truly engage their citizens and provide a variety of ways for citizens to become involved, informed and an integral part of your municipality’s offerings. Let’s discuss a few best practices to serve your citizens.
Choose a Best in Class CMS
Your Content Management system (CMS) needs to be powerful, agile, and built to allow strong functionality and customization. E-Gov CMS™ expertly integrates market leading technology with customized municipal solutions to deliver world-class websites offering high functionality, ease of use, and long-term viability. Strategically choosing to power our content management system (CMS) with WordPress leverages a multitude of benefits for our customers including long-term efficiencies, access to over 55,000 customized software tools and cutting-edge technology as it hits the market.
Citizen Request Management Software
Local governments serve many diverse roles for their community and are constantly challenged with the duty of doing so efficiently. In some areas, 311 remains a phone number that residents can call for information about services, make requests, or report a problem. Citizens now look to their local government website as a source of information and service support across a wide range of needs. Without CRM on-line software, the volume and assortment of daily citizen requests can take a toll on staff. Some examples of these requests include:
- Request for information, including Freedom of Information (FOIA or FOIL)
- Concerned citizens reporting potholes or powerlines down
- Citizens reporting sidewalk repair needed or tall grass
- Request for block parties, streets closed
- Reports of building code violations
- Business or zoning inquiries
- Tree maintenance
- Water service request
E-Gov Link’s Citizen Request Management municipal government software, or Citizen Relationship Management Software can be added seamlessly to your website by just adding a link. Our government IT solutions are provided as hosted applications, which means you won’t need extra internal hardware or software. E-Gov Link’s CRM allows local governments to provide 24/7 service to residents in need of information or request. The system can navigate the request via e-mail to the right person on your staff as well as provide confirmation to the resident that the request has been received. Staff members can also take calls and enter requests directly into the system for the caller. Status updates are available upon request.